First of all I won't ship queens if the weather is too extreme.
I want you to tell everybody what a great queen you got from me.
Unfortunatly Shippers do not insure live product!
So it is up to you and me to get the queens to you as quickly and safely as possible. Once the queens arrive, you assume responsibilty for proper handling and timely introduction into their new hive.
Just as soon as the queens are delivered, it is your responsibility to inspect them to confirm live delivery.
In the unlikely event there is an issue with your queens, it is your responsibility to contact me by phone as soon as possible to discuss replacement of any nonviable queen. You must retain verifiable proof of the exact time you received the queen package from the shipper.
Replacement of queens will be done one time only. The customer is responsible for shipping costs related to replacement of queens.